Covid 19


Covid 19Covid 19


Klimis Hotel, taking into account the instructions of the Ministry of Tourism for the implementation of new health protocols in tourist accommodation in the country in view of their reopening in the context of the new reality created by Covid-19 disease, proceeds to the preparation of a Protocol.

The Protocol includes the development of an Action Plan and the development of a Suspicious Case Management Plan within the hotel.

The aim of the Action Plan is to prevent the occurrence and effective management of suspicious cases to limit the expansion to staff and guests, always in accordance with the current guidelines of the National Public Health Organization.

The Action Plan complies with the recommendations of EODY and will be revised according to developments.

The aim of the hotel with the Action Plan and the Suspicious Case Management Plan is on the one hand to protect its staff and guests and on the other hand to guide its staff to take the necessary measures to prevent and protect against COVID-19 disease.

These include:

Personal hygiene measures and Personal Protective Equipment

Management takes measures to implement good personal hygiene practices (both by employees and third parties) in the workplace and oversees their continued implementation. Specifically:

  • Informs and encourages staff and third parties to comply with good personal and respiratory hygiene practices (washing - hand cleaning, nose and mouth covering during coughing or sneezing with a tissue, etc.).
  • Provides suitable facilities such as sinks for hand washing and required materials - means, such as antiseptic solutions (in the form of liquid, foam, gel, soaked wipes) and materials for drying hands (disposable towels) to employees and installs appropriate mechanisms for antiseptic entrances / exits and in the common areas of the accommodation, emphasizes the cases when the employees come in contact with the general public.
  • Provides the personnel with the appropriate Personal Protective Equipment (PPE) (masks, face shield, gloves, net protection, etc.), in accordance with the specific instructions / directions of EODY, the National Committee for Public Health Protection and decisions of competent bodies.
  • Supervises the adequacy of PPP stocks.
  • Urges employees and customers to use ladders and avoid using elevators, as much as possible.
  • It trains the staff for the safe use of PPE based on the instructions of EODY and supervises their correct use.
  • Supervises the arrival of third parties (eg customers, partners, distributors, etc.) in the area of ​​the accommodation and informs them to avoid overcrowding, to ensure compliance with the required distances and to use PPE.
  • Gives constant information to the staff, in any convenient way, such as e.g. oral information, posting of announcements or information / reminder signs for personal hygiene and preventive measures in all areas, online, etc.
  • Educates on the required actions of the employees themselves in case of suspicious symptoms, such as the immediate notification of the health manager and the Administration for the prevention of the spread of Covid-19 and the planned isolation.
  • Informs and trains the staff regarding the special instructions for cleaning in case of an outbreak. Specifically:

The person stays in his room with the door closed.
It is immediately given a simple surgical protection mask and tissues.
If there is an attendant who wishes to stay close to him, a simple surgical mask is given and a recommendation is made to wash his hands thoroughly after each contact with the suspected case and not to touch his face.
It is forbidden for staff members to enter the room and only one staff member deals with customer requests.
Dispose of used personal protective equipment in a closed bin.
Thorough hand washing follows the disposal of the protective equipment.

Accommodation Archive and Event Book

For the purposes of public health protection, the management of the property shall keep a record of staff members and all persons staying at the hotel (name, nationality, date of arrival and departure, contact details such as address, telephone, e-mail) in order to become It is possible to communicate with close contacts of any COVID-19 case, which may be identified a posteriori.

There is the care and safety provided in the General Regulation on Personal Data Protection (GDPR) and all visitors and staff are informed that a record is kept for reasons of public health protection.

There is also a recording and updating of the COVID-19 Event Book at the hotel reception.


Each member of the hotel staff strictly adheres to the basic safeguards against Covid 19. In particular, employees must apply good personal and respiratory hygiene practices:

  • Frequent washing of hands with soap and water for at least 40 seconds, definitely before and after contact with money or customer items, before meals, before and after work breaks, after visiting the toilet and carefully drying hands with disposable paper towels and dump them in the trash. Alternatively, use alcohol-based antiseptics containing at least 60% ethyl alcohol or 70% isopropyl alcohol.
  • Cover the nose and mouth during coughing or sneezing with a tissue / alternatively if this is not available, cover the mouth with the middle of the elbow.
  • Dispose of tissues or other personal hygiene items or utensils used to disinfect work surfaces in a closed waste bin.
  • Avoid handshakes and generally close physical contact, keep a distance of at least two meters from colleagues, customers or third parties in all workplaces, hotel areas and rest areas.
  • Avoid touching the front of the face mask or shield.
  • Avoid touching the hands with the face.
  • Inform a healthcare professional in case of illness or symptoms compatible with Covid-19 infection or contact with a possible or confirmed case and removal from the workplace.
  • Stay at home in case of illness and inform the health officer.
  • Return to work only if the laboratory test is negative and after 14 days after close contact with a confirmed Covid-19 case.

Reception service

The staff takes the necessary hygiene measures, keeps distances of at least 1.5 meters from customers and follows the rules of hygiene.

  • Upon request, guests can be informed about the accommodation policy and the measures taken to deal with any incidents of providing useful information to healthcare providers, public and private hospitals, COVID-19 reference hospitals and pharmacies in the area and the provision of Personal Medicine Protection if requested by the customer.
  • Special equipment (medical kit) in case of an incident, such as gloves and disposable masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer.
  • Staff can identify customer symptoms and report them immediately to the healthcare professional.
  • There is an antiseptic for use by the customer at the reception.
  • Regular disinfection of the reception surfaces is applied.
  • Appropriate configuration of the reception desk is maintained to maintain distances.
  • Floor marking is placed at a distance of two meters where the customer is standing, and appropriate marking of distances in the waiting area. The arrangement of the furniture is modified and the people who are waiting to be served are properly managed in order to reduce the waiting time and to maintain safe distances.
  • Crowding is avoided at check-in / check-out, physical distance is monitored.
  • The key cards are disinfected - they are placed in a special container to be disinfected after use.
  • Extended check-in and check-out time between stays. Check-out until 11:00 a.m. and check-in from 15:00 p.m.
  • The time between each check-in and check-out ensures that between different customers the room is cleaned, thoroughly disinfected and adequate natural ventilation is followed.
  • Non-residents are not allowed in the rooms.

Floor & room services

  • The cleaning staff uses a simple surgical mask, gloves and a disposable waterproof robe.
  • After removing the PPE, it is necessary to thoroughly wash your hands with soap and water and dispose of them in a closed bin.
  • All hard surfaces, floors, chairs, knobs, etc. are cleaned and disinfected. with cloths / disposable cloths or cleaning paper and mops with removable heads.
  • Disposable equipment is treated as potentially contaminating material and disposed of in special bags.
  • When using disinfectants, the room is well ventilated.

For cleaning and disinfection in case of case:

  • All surfaces that may have been contaminated and all objects that are visibly soiled with body fluids should be washed and disinfected according to the instructions above.
  • The cleaning staff uses a simple surgical mask, gloves and a disposable waterproof robe, as long as they work, do not touch the face with their hands, do not smoke, do not eat.
  • After removing the protective equipment, take care of its proper disposal and thoroughly wash your hands with soap and water.
  • In all public areas, the sanitary services are strengthened and especially in "high risk" objects.
  • Thorough cleaning and very good ventilation of the room is applied during the hours between stays.
  • The adequacy of PPE equipment (gloves, masks, robe, closed shoes) is checked.
  • Frequent cleaning of the room during the stay (avoid contact of cleaning staff with possible case and further transmission).

For departures, 2 protocols apply:

  • Regular cleaning and waiting 24 hours before the room is made available to a customer.
  • Thorough cleaning - disinfection of the disputed room and bathroom surfaces.
  1. The decorative objects are removed.
  2. Reusable common objects are removed.
  3. All notebooks, booklets, etc. are removed from the rooms.
  4. Fabric surfaces are cleaned with a steam device (temperature> 70 °).
  5. Opening doors and windows for natural ventilation of the space daily.
  6. Liquid antiseptics are placed in each room for in-room use.
  7. There is an antiseptic dispenser for daily use in the room.

Environmental measures

Environmental measures to limit the spread of the virus include:

  • Adequate ventilation of workplaces and regular maintenance of ventilation - air conditioning systems.
  • Natural ventilation of the premises and avoidance of the co-painting of people indoors without adequate air renewal.
  • Cleaning with detergents or disinfectants, regularly and definitely when changing shifts of infrastructure and work surfaces, public areas such as breaks - rest areas, changing rooms, toilets, baths, etc., work equipment and tools, appliances and items used.
  • Disinfection, according to the instructions of EODY, of areas where a possible or confirmed case of Covid-19 infection has been identified.
  • Disposal and placement of covered waste bins, where disposable PPE, wipes, wipes or other means used to disinfect work surfaces, as well as personal hygiene items are disposed of immediately after use.
  • Frequent cleaning of work clothes and the usual means of personal protection provided.
  • Care for strictly personal use of standard PPE.

Public spaces

Common areas include lobbies, seating areas, outdoor seating areas and the following measures apply:

  • Good ventilation of common areas.
  • Installation of antiseptic solutions (fixed or non-fixed devices) for dry hand antiseptic.
  • Signage to avoid the use of elevators.
  • Installation of disinfectants at the entrances and recommendation for use at the entrance and exit.
  • Frequent cleaning of elevators with emphasis on frequently touched surfaces.
  • Signage to remind customers to keep physical distance.
  • Moving furniture to avoid overcrowding in common areas (4 people / 10 sq.m.).
  • Removal of decorative objects and common objects.
  • Cleaning and disinfection of all surfaces.
  • Restriction of overcrowding in toilets.

Air conditioning and ventilation

  • Increase the supply of fresh air to all Central Air Conditioning Units (KKM).
  • Avoid air recirculation.
  • Continuous operation of the KKM (24/7) even if the part they supply does not work, to avoid the multiplication of microorganisms.
  • Ensuring adequate ventilation of all areas with outdoor air.
  • The replacement of the filters for the KKM and the split units will be done according to the planned maintenance and the works will be performed using and taking all the protective measures (personal protective equipment, ventilation, safe collection of the filters that are being replaced). ) including respiratory protection.

Suspicious Case Management COVID-19

If the visitor meets the criteria for the COVID-19 case definition, the following applies:

  • The health manager of the hotel contacts the Doctor Eleni Spyratou who evaluates the incident.
  • If deemed necessary, a COVID-19 test is performed and if it comes out positive, EODY is immediately informed about the case and the instructions for dealing with it are provided.
  • It is recommended in case of suspicion to stay in his room with the door of the room closed.
  • In a patient who shows symptoms of a respiratory infection (cough, sneezing, runny nose), a simple surgical mask and tissues are given immediately.
  • If there is a companion of the patient, who wishes to stay close to him to take care of him, the companion is given a simple surgical mask and is advised to wash his hands, every time he comes in contact with the patient's secretions and definitely before the companion touches the face his either eat or drink.
  • Avoid entering the patient's room unless there is a good reason.
  • If necessary, a member of the hotel staff deals exclusively with any suspicious case.
  • Dispose of used protective equipment in a covered bin.
  • Washing of protective equipment is followed by hand washing.
  • The management takes care that there is immediately accessible to the hotel staff sufficient consumables for the prevention of infections: soap and water or alcoholic hand cleaning solution, tissues, disposable surgical masks, disposable gloves, thermometers, garbage bags, garbage bags .

If the employee meets the criteria for the COVID-19 case definition, the following applies:

  • The health manager of the hotel communicates directly with EODY for a statement of the suspected case and instructions for dealing with it.
  • It is recommended in the suspected case to remain in a specific area with the door of the room closed.
  • In a patient who shows symptoms of a respiratory infection (cough, sneezing, runny nose), a simple surgical mask and tissues are given immediately.
  • An investigation is made for possible exposure of other employees or customers and they are asked to follow the instructions of EODY.
  • All surfaces are disinfected with emphasis on the workplaces and the equipment used by the possible case.

Cleaning and Disinfection of a Patient Room

  • Good cleaning of surfaces, which the patient often touches, especially if the surfaces are soiled with biofilms.
  • Cleaning staff use a simple surgical mask, gloves and a disposable waterproof robe.
  • After removing the gloves, a good hand wash follows.
  • Fabric surfaces are cleaned with a steam device (temperature> 70 °).
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